Data Deletion Instructions
These instructions explain how users may request deletion of personal information associated with ASR Portal. Because the portal supports brokerage and transaction workflows, some records may need to be retained when required for security, audit, compliance, accounting, dispute resolution, or legal obligations.
How to Request Deletion
Send a deletion request to hello@example.com from the email address connected to your portal account when possible. Include your full name, company or brokerage name, account email address, phone number if used for verification, and a brief description of the information you want deleted.
Verification and Processing
We may need to verify your identity, confirm account ownership, or coordinate with the broker, administrator, or transaction owner before changing or deleting records. After verification, we will review the request and delete or de-identify eligible personal information within a reasonable period, subject to applicable retention requirements.
What May Be Deleted
- Profile details that are no longer required to operate the account.
- Contact details, notification preferences, or authentication settings that are eligible for removal.
- Uploaded files or support materials that are not needed for active transactions, security review, audit history, or required retention.
Account and Access Effects
Deleting account information may limit or end your ability to access ASR Portal. If you are connected to active brokerage work, we may disable portal access while retaining necessary transaction records for the broker or administrator responsible for those records.
Retention Exceptions
Certain records may be retained when needed for transaction history, audit logs, fraud prevention, security investigations, legal obligations, dispute resolution, accounting, backup integrity, or compliance. Retained records will continue to be handled according to the Privacy Policy.